slm mini image



Assurance of complete telecom services to exceed customer satisfaction

planning board

Maintain expected service levels through transparent and proactive monitoring

SLA defines the expected level of service, including specific metrics, responsibilities, and standards established between customers, suppliers, and internal departments within a company. Ensuring the fulfillment of committed levels is crucial, as breaches can lead to severe consequences for operators, including substantial fines, sanctions, reputational damage, loss of customer trust, and ultimately, customer churn.

Star Suite SLA Management provides measurability and transparency on guaranteed service levels and conditions. It allows service providers to actively monitor services and corresponding SLAs, facilitating prompt actions in urgent cases to ensure customer satisfaction and prevent revenue loss.

Star Suite SLM highlights

100% accurate SLA computations

Leveraging outage data from FM logs in computations, the system identifies scheduled works and force majeure events (such as earthquakes, floods, and bureaucratic obstacles) with time series analysis. This ensures full accuracy at agreed service levels and minimization of costly SLA violations.

Automated SLA reporting

Dashboards and reports enhance visibility into whether the promised level is being met and ensure the measurability of delivered services. Offering periodic insights into availability, key quality metrics, penalties, and bonuses to customers, contractors, and teams facilitates informed decision-making.

Threshold-crossing detection

Enables proactive intervention to maintain service excellence by prompt identification of deviations from predefined performance benchmarks.

Smooth integration

High integration flexibility with any 3rd party systems, as well as Star Suite FM and PM, enables centralized management and monitoring of advanced services.

Explore further from Star Suite product family

Fault Management

Performance Management

Service Monitoring

Service Quality Management

Data Fabric

Legal Notice


1-) Considered as an ‘Artwork’ within the framework of the Law No. 5846 on Intellectual and Artistic Works; this material and all of its content have been prepared by NART BİLİŞİM HİZMETLERİ LTD. ŞTİ. (hereafter called ‘TechNarts’) and the owner of the subject Artwork is TechNarts. All intellectual property rights on this material, and its content; including the financial rights such as the rights to adapt, to duplicate, to disseminate, to perform and to broadcast through radio are exclusively owned by TechNarts.

2-) Without the express written permission of TechNarts, this material and any part thereof cannot be completely or partially modified, reproduced, mailed, transferred, re-published, distributed or used to derive new contents from the original; copied images of any part of this material cannot be published on any platform.

3-) TechNarts is the exclusive authority for conveyance of any of financial rights on this material and its content to third parties, and/or for conveyance of the rights and/or license to use this material to third parties, and/or for selling of these.

4-) Anyone accessing to this material directly or indirectly, accepts in advance these terms and legal consequences and punishments due to not complying with these terms. TechNarts preserves all the legal rights against violation of any of these terms.