Products
Topics
Ensure service availability through enriched data analytics and advanced monitoring
Star Suite Service Monitoring offers telecoms end-to-end visibility into the network infrastructure, allowing a clear understanding of how services navigate through various elements and network layers. Designed to provide real-time insights, performance metrics, and up-to-date information, SM is a crucial component for telecom infrastructure management.
It correlates and processes events originating from different sources, including FM and PM. By performing service impact analysis, it ensures a cohesive approach to addressing and resolving issues promptly. The holistic overview is visually depicted on a service tree, providing operators with immediate and intuitive insights into the ongoing situation at any given moment.
Obtain service-specific KPIs for more accurate assessment, understanding the real impact on overall service performance and customer experience. This is essential because the impact of a KPI can vary based on the service to which it is applied, its levels, and specific requirements.
Pinpoints not only what went wrong but also where and why it occurred, provides quick access to all alarm-related information and actionable alerts.
Minimize the unforeseen impact of outages and degradations by actively detecting anomalies and deviations from the expected behavior and on-the-fly impact analysis.
Reviewing past performance data not only provides a retrospective understanding but also aids in effective long-term planning and continuous service improvement.
Automates the creation, updating, and resolution of trouble tickets within third-party systems, while also triggering automated workflows to lead teams through a predefined sequence of actions.
