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Proactively manage network issues to minimize network disruptions and assure service continuity

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Identify, diagnose, and resolve network issues in one place

Growing diversity and complexity in networks, involving multiple vendors and technologies builds a network structure open to errors and inconsistencies. Fault and alarm management is the key to network troubleshooting, pinpointing, and resolving issues to enhance network quality and improve end-user experience.

Star Suite Fault Management provides a complete solution, offering in-depth visibility, quick access to data, and the entire fault resolution process management in one place. With its versatile and extensive feature set, the system enables advanced automation, helping operators to identify and resolve root causes of network faults.

Star Suite FM highlights

Instant root-cause analysis

Stay ahead of network faults by proactively locating root causes before end-users are impacted, ensuring uninterrupted service and exceptional user experience.

Fault impact analysis

Assesses and analyzes the potential impact of scheduled and unscheduled maintenance and network outages on services and customers to mitigate disruptions and optimize service delivery.

Faster MTTR

Promptly notifies stakeholders, escalates issues to relevant teams, and creates trouble tickets for timely fault resolution - all through automated remediation processes.

Enhanced operational efficiency

Classifies and prioritizes alarms, empowering NOC/SOC teams to focus their attention on addressing critical issues and thereby minimizing manual intervention.

Comprehensive alarm enrichment

Enables quick and easy access to alarm relevant data which provides a 360° view over the network, services, and customers.

Closed-loop automation

Automates and closes the full-cycle of the fault handling process, including collection, correlation, correction, and resolution of the network issues.

Insights powered by analytics

Enhance the reliability of service delivery and elevate overall customer satisfaction levels by harnessing the power of cutting-edge AI/ML-driven analytics.

Dashboards for at-a-glance visibility

Continuously monitors network outages by location, severity, or any other relevant information, offering detailed insights to inform better decision-making.

Explore further from Star Suite product family

Performance Management

SLA Management

Topology-Based Correlation

Service Quality Management

Network Workflow Management

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